Your Privacy Matters

Information We Collect

We collect information you voluntarily provide when contacting us, such as your name, email address, and message content. This helps us respond to your inquiries and communicate with you effectively.

We also collect non-personal data through analytics tools to understand how visitors use our website and improve our services.

How We Use Your Information

Your information is used solely to:

• Respond to your inquiries and communications
• Provide the services you request
• Improve our website and user experience
• Send updates about our work (with your consent)

Data Protection

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is completely secure.

We do not sell, trade, or share your personal information with third parties without your explicit consent.

Cookies

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or deletions of your data
• Opt-out of marketing communications
• Request a copy of your information

Project Information

When working on projects, we collect detailed information about your business, brand, and strategic direction. This information is confidential and used solely for creating your perception system and structural design. We maintain strict confidentiality of all client data and project details.

We do not publicly display project information without explicit written consent from the client. Client case studies only appear in our portfolio with express permission.

Payment Information

We collect payment information including bank account details for verified transfers. This information is treated with maximum security and is only used to process project payments. We never store credit card information or share payment details with third parties.

For international payments, we use Wise, which handles currency conversion securely. We do not retain sensitive financial data longer than necessary for transaction completion and reconciliation.

Communication & Engagement

During project engagement, we collect information through structured conversations, calls, and meetings. This may include strategic insights, business challenges, and operational details. All communication remains confidential and is used only for the purpose of developing your project.

We do not share client insights, strategies, or project details with other clients or third parties without explicit written consent.

Data Retention

Project data is retained as long as the project is active or under ongoing support. If you transfer full ownership, we retain archived project files for a reasonable period for reference purposes. Payment records are retained for accounting and tax compliance as required by law.

You have the right to request deletion of your data after project completion, subject to legal retention requirements.

Contact & Data Requests

If you have questions about this privacy policy or how we handle your information, please contact us at hello@itaka.design